Athena Leasing Limited take Treating Customers Fairly (TCF) very seriously. All firms regulated by the Financial Conduct Authority (FCA) must pay due regard to the interests of its customers and as a consequence, TCF is an integral part of our culture and is embedded in all areas of our business from systems and controls to training, remuneration and staff behaviour.
The principles of TCF are not new and are part of existing regulatory requirements. They aim to raise standards by introducing a series of changes that will benefit consumers and increase their confidence in the financial services industry.
Athena Leasing has put together some information on what TCF means to us including what you can expect from us, how we deliver this, what is expected of you and what to do if you feel you have been treated unfairly.
TCF is an integral part of Athena Leasing’s business culture and we are continuously working to ensure customers are treated fairly. As a result, you can expect the following services when dealing with us:
TCF is a continuous process and we’re implementing many process throughout the business to ensure we comply. These include:
In order to deliver the best possible service, we rely on you (the Customer) to also play your part. An efficient service relies as much on capable and confident consumers as it does on the firms who are committed to treating customers fairly. When dealing with us, we expect you to:
A critical element of TCF is how we handle customer complaints. It is our aim to provide a very high standard of service to every client but on occasion, things do go wrong. If you have a complaint about any aspect of our service, we would like to hear from you.
To help us investigate and resolve your concerns as quickly as possible, you should contact us on 01952 273273 or email us on email@example.com. Our full complaints handling policy can be found on our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 01952 273273
Athena Leasing Ltd
Athena Leasing Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 744486
Registered in England & Wales with company number : 07473537 | Data Protection No : ZA101775 | VAT No :
Registered Office : Kingsland House, Stafford Court, Stafford Park 1, Telford, Shropshire, TF3 3BD
Copyright © 2018 Athena Leasing Ltd, All rights reserved.